OmarAGI policy
Refund Policy
Effective May 13, 2026
This policy explains how refunds and cancellations work for OmarAGI paid plans.
Subscriptions
Recurring subscriptions can be cancelled to stop future renewals. Access may continue until the end of the paid billing period unless the payment provider or OmarAGI states otherwise.
Refund window
If you purchased by mistake or cannot access the paid service, contact us within 7 days of purchase. We will review the request and may issue a refund when the paid service was not materially used.
Usage-based limits
Voice time, proof runs, local-agent actions, live credits, and API-backed usage create real operating costs. Heavy usage, completed proof runs, or consumed live allowance may reduce or prevent refund eligibility.
Pilot and enterprise work
Custom pilot, studio, consulting, integration, or enterprise work may have separate written terms. Those terms control if they conflict with this policy.
Provider handling
Refunds are processed through the payment provider used at checkout. Processing time depends on the provider and payment method.
Contact
To request a refund, email contact@omarprotocol.com with your account email, plan, payment date, and reason.
